Consumer Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges Regulations) 2013 (Regulations), if you are instructing us as a consumer for a personal matter (as opposed to in relation to your trade, business, craft or profession) and you have entered into a contract with us at a distance or away from your premises, then you may have the right to cancel the contract as follows. 

Right to cancel

​

If the regulations apply to you, you have the right to cancel the contract within 14 days of entering into the contract, without giving any reason.

At the 14 day period, the right to cancel will expire, however you can still end the contract in accordance with its terms and. 

​

How to cancel

If you are entitled to cancel the contract (as outlined above), you may do so by writing to us (email or letter) with a clear statement that you wish to cancel the contract. We have prepared a model cancellation form for you to use below, although it is not compulsory to use the form. 

Effects of cancellation

​

If you have asked us to start work, including by signing and returning our terms and conditions, then we will be entitled to charge you for all the services carried out up to the point were you have cancelled the contract and withdrawn your instructions. 

In all other circumstances, you can withdraw your instructions without incurring any fees.
 
If you are in any doubt about your rights under the Regulations, please contact us or seek independent legal advice.