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Privacy and Cookies Policy

Who we are

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For the purpose of UK data protection law, the data controller is Boyal & Co Solicitors Ltd of Mayville House, St James Square, Cheltenham, GL50 3QG, a law firm and limited company registered in England under company registration number 14184052 and regulated by the Solicitors Regulation Authority under number 8001082.

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We are not required to appoint a Data Protection Officer. However, if you have any questions about this Policy or how we use your data, please contact us at kboyal@boyalsolicitors.com.


Introduction


At Boyal & Co Solicitors, we're committed to protecting and respecting your privacy.

Everyone has rights with regards to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our clients, suppliers and third parties, and we recognise that the correct and lawful treatment of this data is necessary.
 

This Policy explains when and why we collect personal data about our clients (You), how we use it, the limited conditions under which we may have to disclose it to others and how we keep it secure.

We may change this Policy from time to time but an up-to-date version will be published on our website at all times. By using our services, you are also agreeing to be bound by this Policy.
 

Any questions regarding this Policy and our privacy practices should be sent to us using the contact details supplied above.

 

What are your rights?
 

The GDPR provides the following rights for individuals in respect of their data:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights in relation to automated decision making and profiling
     

For further information please visit the Information Commissioner's Office website.
 

If you would like to exercise any of the above rights please contact us at any time.

 

How we collect information from you

 

By providing personal information such as your name and email address via the forms on this website, you agree to us contacting you with regard to the information provided.

 

When you instruct us to act, we will ask you to provide information that will assist us in delivering legal services to you. We may collect this information by telephone, email, interview, or by post. This will be done at the beginning of our instruction and on an ongoing basis.

 

What type of information we collect from you

 

The personal data we collect will depend on the nature of the services we are providing and what we are contracted to do for you or on your behalf. Typically, this might include the following:

 

  • Contact details (including your name, address, date of birth, and email address).

  • Photographic identification and proof of address documents (to carry out due diligence).

  • A recorded digital video showing your face to compare it your photographic identification (to carry out due diligence).

  • Professional information (such as job title, previous positions, and professional experience) to conduct our recruiting, vetting and selection process.

  • Banking and financial details (to establish the source of funds where a transaction is involved, or to make or receive payments).

  • Details of visits to our website (which enable our website to remember information about you and your preferences). This information will however only be linked to your IP address and not linked to any other personal information that you may provide in the course of our instruction.

  • Where necessary to act in your best interests, and for the establishment, exercise, or defence of your legal matter, we may need to process information which is related to your matter and/or of a very sensitive in nature (special category of personal data) such as racial or ethnic origin, religion, sexual orientation, political opinions, health data, trade union membership, philosophical views, biometric and genetic data related details. In some circumstances we may need to share this information with third parties, for example a court or tribunal. If you volunteer sensitive personal data, you will be allowing us to process it as part of engaging our services.

 

How we use your Personal Data

 

We use the data you provide via this website to:

  • Communicate with you: for example, we use contact details such as email address or phone number when responding to enquiries made via online forms.

  • Monitor website trends: for example, we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used.

  • Operate our business more effectively: for example, we seek feedback and use this to help improve our services.  

 

If you formally instruct us, we may use your information to:

  • provide the services you have instructed us to provide.

  • carry out our obligations arising from any contracts entered into by us on your behalf.

  • process debit and credit card payments.

  • carry out money laundering and identity checks.

  • seek your views or comments on the services we provide.

  • notify you of changes to our services.

  • send you communications you have requested or are relevant to our instruction.

  • send you legal updates of interest to you, if you have consented to receive them which will require a separate signed consent.

  • send you direct marketing about our services, if you have consented to receive them which will require a separate signed consent.

  • transmit funds to you electronically.

  • store documents which you have asked us to hold on your behalf.​

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If you attend our offices, your video image may be captured on CCTV outside of our offices and in any hallways of our buildings, as part of our building and office security measures. No CCTV will be captured of any meetings or discussions that you have with us.

 

Retention Periods

 

We are legally required to hold some types of information to fulfil our statutory obligations or legal obligations, but we will only hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information

 

We may pass your information to our third party service providers agents, subcontractors and other associated organisations for the purpose of completing tasks and providing services to you on our behalf or for compliance with our legal obligations (for example to carry our money laundering checks). However, when we use third party service providers, we disclose only the personal data that is necessary to deliver the service.

 

We will not sell or rent your information to third parties. Nor will we share your information with third parties for marketing purposes.

 

Some of the third-party suppliers we may provide your data to include:

  • Anti-Money Laundering service providers.

  • Barristers instructed by us on your behalf in order to obtain expert legal advice or provide services in respect of an aspect of your claim.

  • Experts instructed by us on your behalf in order to obtain expert advice.

  • Cost Draftsmen instructed by us as part of the assessment of costs (usually in litigation cases only) to provide a third-party assessment of costs being claimed in litigation which is put which is put before the court for an order for costs to be made. 

  • Debit and credit card payment processors when you make any debit or credit card payment

 

We may transfer your personal data to a third party as part of a sale of some or all of our business and assets to a third party, or as part of a business restructuring or reorganisation, to enforce or apply our terms and conditions, or to protect our rights, property or safety.

 

Security

 

When you give us personal data, we take steps to ensure that it is stored securely and confidentially.

 

Your email address and the contents of any emails passing between us are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

 

Use of Cookies

 

Like many other websites, we use cookies. A cookie is a small piece of data stored in your computer’s browser containing text data.

 

We use cookies for certain functions to improve the usability of the website, or to keep track of your chosen settings and actions from visiting our site. These cookies do not contain any personal information about you. However, enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. Most web browsers allow some control of most cookies through the browser settings. It is possible to switch off cookies by setting your browser preferences.

 

For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at www.allaboutcookies.org.

 

Types of Cookies

 

The types of cookies that may be used on our site include:

 

  • XSRF-TOKEN: Used for the duration of the session

  • Hs: Used for the duration of the session

  • svSession: Used for 12 months

  • SSR-caching: used for 1 minute

  • _wixCIDX: used for 3 months

  • _wix_browser_sess: Used for the duration of the session

  • Consent-policy: used for 12 months

  • SmSession: used for the duration of the session

  • TS*: Used for the duration of the session

  • bSession: Used for 30 minutes

  • fedops.logger.X: Used for 12 months
     

You can check the cookies which are currently in use by you by clicking the secure icon next to the URL bar and then select ‘cookies’. 
 

Our use of Google Analytics

 

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics required us to provide Google your IP address (but no other information). Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualise and personal the ads of their own network. For more information see Google’s privacy policy (link to https://policies.google.com/privacy) and how google uses this information (link to https://policies.google.com/technologies/partner-sites).

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